NEWS & UPDATE

KUCHING
2 MARCH 2025

Sarawak Energy continues to engage with local communities through ongoing customer outreach initiatives aimed at improving service accessibility and enhancing the overall customer experience. These engagements provide a platform for customers to interact directly with Sarawak Energy representatives and seek assistance with their enquiries.

As part of these efforts, Sarawak Energy set up a booth at the Pasar Malam Belia N.6 Metrocity 2 night market on 28 February, where its Retail Team assisted customers with service applications, general enquiries, and information on its various services and initiatives, including e-billing, SEB cares mobile app and efforts to improve the overall customer experience through smart meters. This initiative is part of a series of customer engagement sessions being conducted across Sarawak to provide more touchpoints for customers.

“Community engagement is key to ensuring customers have access to the information they need. These sessions offer the public an opportunity to interact directly with Sarawak Energy representatives, ask questions and gain a better understanding of its services and initiatives,” said The Honourable Dato Fazzrudin Abdul Rahman, Tupong Assemblyman, during his visit to Sarawak Energy’s booth at the night market.

The engagement session also included a brief presentation by Sarawak Energy outlining the key benefits of the smart meter for customers. These benefits include remote meter readings; being able to monitor and manage energy usage more effectively via the SEB cares mobile app; quicker detection of outages; and timely billing.

Fazzrudin, who is also the Chief Political Secretary to the Premier of Sarawak, said Sarawak Energy’s adoption of digital solutions such as e-billing, SEB cares mobile app, and smart meters supports Sarawak’s broader Digital Economy Strategy and Smart City concept, improving service efficiency, billing accuracy and accessibility for customers.

Sarawak Energy’s outreach efforts extend beyond individual customer interactions to include engagement with local authorities and community leaders. With support from the Ministry of Utility and Telecommunication (MUT) Sarawak, a series of sessions began on 19 November with a briefing for the Kuching Division Resident and District Offices, held during the Sarawak Legislative Assembly sitting.

Further sessions were conducted with local authorities, including the Commission of Kuching North City Hall (DBKU) and Padawan Municipal Council (MPP), as well as community leaders from the Kuching Division.

These engagements allowed Sarawak Energy to brief local authorities and community leaders on customer-related matters, including billing concerns, service improvements and collaborative outreach efforts to better inform the community.

On 26 January, Sarawak Energy also set up a pop-up booth at Kampung Matang Batu 10, alongside the Dato Fazzrudin Abdul Rahman Cup pickleball competition. Sarawak Energy’s retail team was on hand to engage with the community, provide updates on the utility’s services and assist visitors with enquiries.

For any customer-related information or services, the Customer Care Centre can be reached at 1300-88-3111, via email at customercare@sarawakenergy.com, through the SEB cares mobile app or web portal, or by visiting the nearest customer service counter.

Syarikat SESCO Berhad (SESCO) Chief Executive Officer Lau Kim Swee (second left) presenting a token of appreciation to Dato Fazzrudin Abdul Rahman, Tupong Assemblyman and Chief Political Secretary to the Premier of Sarawak, for his support of Sarawak Energy’s customer outreach programme. They are joined by (from left) Syed Mohamad Fauzi Shahab, Deputy Permanent Secretary for MUT; and Sarawak Energy’s General Manager for Corporate Communication Elaine Tan and Assistant General Manager for Customer Services Keyna Chung.

Syarikat SESCO Berhad (SESCO) Chief Executive Officer Lau Kim Swee (right) showing Dato Fazzrudin Abdul Rahman the smart meter devices on display at Sarawak Energy’s booth.

Sarawak Energy retail team handling customer enquiries and registrations during the recent customer outreach programme held at Pasar Malam Belia N.6 Metrocity 2 night market.

Sarawak Energy conducted a brief presentation highlighting the key benefits of smart meters for customers during the outreach programme.