NEWS & UPDATES

KUCHING

17 JANUARY 2024

Sarawak Energy’s operations and retail arm, Syarikat SESCO Berhad (SESCO), will be rolling out a new electricity bill format effective 20 January 2025. The updated design aims to provide clearer and more detailed billing information, making it easier for customers to understand and manage their energy usage and charges.

The new bill format presents a comprehensive breakdown of charges and energy usage, along with additional details such as previous readings, current readings and total units consumed, in a structured and easy-to-understand layout. These enhancements were developed based on customer feedback to ensure that bills are both informative and user-friendly.

In line with the transition to the new bill format, customers are encouraged to subscribe to Sarawak Energy’s e-Bill service, which delivers statements promptly via email and provides easy access on mobile devices. This initiative supports Sarawak’s efforts to modernise services and promote digital adoption.

Customers who have not subscribed to the e-Bill service will continue to receive printed bills. However, they are encouraged to switch to e-Bills for greater convenience, faster access to billing information and to contribute to sustainability efforts by reducing paper usage. Subscriptions can be made via the SEB cares mobile app or web portal.

For customers who need assistance understanding the new bill format, Sarawak Energy’s Customer Care Centre is available at 1-300-88-3111. Assistance is also available via the SEB cares app or web portal or by email at customercare@sarawakenergy.com.

Alternatively, customers can connect with the CARINA virtual agent through the ‘SEB cares’ app, the official website at www.sarawakenergy.com, or the Carina Facebook page at www.facebook.com/CarinaSarawakEnergy.

Photo 1: Current bill format

Photo 2: New bill format.