NEWS & UPDATE

KUCHING
9 JANUARY 2025

Sarawak Energy’s retail and operational arm, Syarikat SESCO Berhad (SESCO), will be upgrading its customer billing system as part of continuous efforts to enhance service efficiency and deliver a more seamless customer experience.

To facilitate this upgrade, a temporary service interruption is scheduled from 16 to 19 January 2025. During this period, the following services will be unavailable:

• Bill-related services: Payments, queries, adjustments and counter transactions, including Change of Name, New Account, Termination, Autopay and e-Bill subscriptions.
• Meter-related services: Installations, disconnections and replacements.
• SEB cares online services: Account registration, bill viewing, online applications and subscriptions.

Customers are encouraged to complete payments and service requests by 15 January 2025 to minimise inconvenience. Payments can still be made through authorised third-party channels listed at https://www.sarawakenergy.com/customers/pay-your-bills. Customers are reminded to avoid unauthorised third-party platforms to ensure the security of their account and payments.

While these services are undergoing upgrading, the Customer Care Centre will remain available to provide technical support and address enquiries. Sarawak Energy thanks all valued customers for their patience and understanding as it works to enhance its services.

Customers may contact Sarawak Energy through the Customer Care Centre at 1-300-88-3111, the ‘SEB cares’ mobile app and web portal, or by email at customercare@sarawakenergy.com.

Additionally, customers can connect with the CARINA virtual agent through the ‘SEB cares’ app, the official website at www.sarawakenergy.com, or the Carina Sarawak Energy page at www.facebook.com/CarinaSarawakEnergy.

Customers are urged to complete payments and service requests by 15 January 2025 as SESCO upgrades its customer billing service system from 16 to 19 January 2025 to enhance service efficiency and providing a seamless experience.