Sarawak Energy Introduces “Carina Sarawak Energy” Facebook Page for Enhanced Customer Support

KUCHING

9 DECEMBER 2024

Sarawak Energy’s virtual customer service assistant “Carina” is now on Facebook, with the introduction of the Carina Sarawak Energy Facebook page. The launch of the social media careline is part of Sarawak Energy’s ongoing efforts to improve and expand its customer service channels. The platform, using Sarawak Energy’s familiar “Carina” customer service avatar, will provide customers with a convenient platform for lodging reports, sharing feedback and making enquiries. Sarawak Energy launched the service on its corporate Facebook page today, 9 December 2024.

Carina Sarawak Energy complements the Company’s existing customer service channels, such as its mobile app “SEB cares”, by offering alternative options for public engagement. Customers can also stay updated and informed through the page, which will share information on services, energy-saving and safety tips, and company initiatives.

Operating from Mondays to Fridays (8 AM to 5 PM), the Carina Facebook page is administered by a dedicated team of real-life Customer Service personnel to ensure timely and efficient responses. To help the Carina team resolve issues efficiently, Facebook users are requested to provide their phone number and Sarawak Energy registered account number via direct or private message to the page, with a description of the issue faced.

Members of the public are invited to ‘like’ and ‘follow’ Carina Sarawak Energy at http://www.facebook.com/CarinaSarawakEnergy

Customers can also continue to reach out to Sarawak Energy through the SEB cares app, by calling the Hotline at 1300-88-3111 or by emailing customercare@sarawakenergy.com.

The newly introduced “Carina Sarawak Energy” Facebook page complements Sarawak Energy’s existing customer service channels, offering alternative options for public engagement.