NEWS & UPDATES

MIRI
8 MARCH 2024

In response to a public report on frequent power outages at Miri’s Taman Awam food court, Sarawak Energy, through its operational and retail arm Syarikat SESCO Berhad (SESCO), immediately addressed the issue. SESCO’s technical team, in collaboration with Miri City Council (MCC), conducted on-site investigations on 6 March, confirming the root cause of the recurring outages as an internal wiring fault.

Subsequently, SESCO initiated discussions with MCC technicians, identifying a faulty circuit breaker as the source of the frequent tripping. In response, MCC will arrange for its replacement, aiming to mitigate the risk of further disruptions at the Taman Awam food court.

SESCO has given their assurance that all their electrical facilities at the area are currently in optimal condition. In the event of outages resulting from incoming supply faults, SESCO’s technical team will immediately address the issue once a report has been received.

In cases of internal faults, property owners are advised to enlist qualified internal wiring contractors for troubleshooting and maintenance. Regular inspections are recommended to prevent unnecessary tripping and minimise the risk of fire hazards.

Members of the public are encouraged to contact Sarawak Energy for queries or to report outages by calling its Customer Care Centre at 1300-88-3111, emailing customercare@sarawakenergy.com, via the SEB cares mobile app, web portal, or by interacting with virtual agent CARINA. All reports will be attended to with utmost urgency.

SESCO’s technical team investigating the main switchboard (MSB) room to search for the cause of outages at the Taman Awam food court in Miri.