NEWS & UPDATE

KUCHING
18 DECEMBER 2024

A scam involving fraudulent payments has been identified across Sarawak, so far affecting 97 electricity account holders.

Sarawak Energy issued a public notice on 9 December, urging members of the public to exercise caution regarding a Facebook page claiming to provide bill payment services with discounts of 30-35% on SESCO bills. On 17 December, a customer confirmed that they had engaged with the fraudulent page, expecting discounts, and had fallen victim to the scam.

This customer, along with others, made payments to a third-party individual, believing the payments would be processed. The individual collected cash from the customers and subsequently deposited bad cheques into Sarawak Energy kiosks as “proof” of payment. However, the cheques were rejected by the banks, resulting in unpaid bills for the affected accounts.

Investigations revealed that the cheques were issued under a West Malaysian company with an expired registration, as verified by the Companies Commission of Malaysia (SSM).

Customers are reminded that payments must be made exclusively through official or authorised channels, including cash or credit card at Sarawak Energy’s customer service counters, Sarawak Energy’s payment kiosks, the ‘SEB cares’ mobile app, PayBills Malaysia, Pos Malaysia, JomPAY, or FPX Channel via Internet Banking for participating banks. The complete list of official payment channels can be viewed on Sarawak Energy's website www.sarawakenergy.com/customers/pay-your-bills.

All Sarawak Energy official statements are posted exclusively on its website www.sarawakenergy.com or via its official social media pages, including Carina Sarawak Energy. Affected customers are advised to stop all communication with the scammer, report it to their banks, and lodge police reports immediately. For further inquiries, customers can contact Sarawak Energy's Customer Care Centre at 1300-88-3111 or email customercare@sarawakenergy.com.

All payments shall only be made via official channels as listed above.