NEWS & UPDATES

KUCHING
25 APRIL 2022

Sarawak Energy is stepping up efforts to ensure the lights stay on for the upcoming Hari Raya Aidilfitri celebration.

Datuk Haji Julaihi Narawi, Sarawak Minister for Utility and Telecommunication, assured the public that the utility providers under his purview, including Sarawak Energy, were making the necessary additional preparations for the festivities.

“The people can be assured of quick action and efficient service delivery and Sarawak Energy has prepared for this by adding manpower as part of their commitment to keeping the lights on over this Raya celebration. This is Sarawak Energy's normal practice for all festive seasons to ensure everyone can enjoy their respective celebrations joyfully, ” he said.

Datu Haji Sharbini Suhaili, Sarawak Energy Group Chief Executive Officer, elaborated on the plans.

"Sarawak Energy has set up contingency measures to ensure system stability and minimise the risk of supply interruptions. We are adding manpower to the teams that will be deployed for quick restoration if an outage occurs. The emphasis is to restore supply to our customers in the safest and fastest possible time. As we speak, efforts are being taken to ensure our supply systems are operating well. We also have our generator sets ready for deployment if required.”

The utility is adding manpower to its technical team and will be on 24-hour standby to ensure reliability of supply. Should supply disruptions occur, the standby teams will be deployed immediately via its Technical Control Centre in response to reports or complaints made to its Customer Care Centre.

Sharbini also asked for the public’s cooperation to be vigilant and report any suspicious activities nearby electrical facilities within their vicinity. Cable theft and vandalism of these facilities are dangerous crimes which can cause supply disruptions and public inconvenience.

Information from the public is very much appreciated and can be reported via Sarawak Energy’s Customer Care Centre at 1300-88-3111. Other than the hotline, the public can also utilise Sarawak Energy mobile app SEBcares to report outages.

How Customers or Third-party Contractors Can Help:

• Trim your plants so trees and shrubs do not touch overhead lines. For safe trimming, call our Customer Care Centre.
• Help prevent cable theft or vandalism by reporting suspicious-looking people near power facilities.
• Call before you dig around your property or worksites to avoid damaging the underground cables which may cause power outages.
• Have certified internal wiring technicians check your electrical wirings periodically in your home or business premises to avoid trippings and for your safety.
• Call 1300-88-3111 or report via “SEB cares” mobile app immediately if you are experiencing a power outage or see any faulty or sparking cables.