BINTULU
27 JUNE 2022

As part of Sarawak Energy’s ongoing efforts to provide an enhanced customer experience, the Sarawak Energy Appointment System (SEAS) will be implemented at the Bintulu Town Square customer service counter starting 4 July 2022.

Bintulu Town Square is the eighth station to implement SEAS since its first release in October last year at Kuching’s Saradise customer service counter.

The utility company targets to roll-out the online appointment system at all its customer service counters by end of 2022.

The appointment system has enhanced time management as well as ensured that documents are adequately prepared following the checklist before visiting the counter for Sarawak Energy’s customers.

Customers can commence booking an appointment in Sarawak Energy Appointment System (SEAS) for their visits to Bintulu Town Square counter starting 22 June 2022.

To make an appointment, visit Sarawak Energy’s corporate website (https://www.sarawakenergy.com/customers) under “Sarawak Energy Appointment System (SEAS)” or can either scan the QR code provided below, call the Customer Care Centre at 1300-88-3111 or e-mail customercare@sarawakenergy.com. Kindly indicate the preferred date and time when booking an appointment.

Once the appointment is successfully made, customers are required to arrive at the premises five minutes earlier before the appointment time. They are also advised to check their e-mail before visiting the counters as appointments can be cancelled due to unforeseen circumstances. If an appointment is cancelled, a new booking needs to be made via the system.

Sarawak Energy continues to encourage customers to perform transactions through online services at Sarawak Energy's mobile app “SEB cares” for bill payments and enquiries. Payments can also be made via other platforms such as online banking, JomPay and e-wallets like SPAY GLOBAL and Boost.

Should customers have any urgent matter that require Sarawak Energy’s attention, customers can contact Sarawak Energy’s Customer Care Centre or get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store

Sarawak Energy Appointment System (SEAS) is accessible via the Sarawak Energy website under ‘Customers’ (above) or by scanning the QR code (below)

Sarawak Energy’s customer service counter at Bintulu Town Square