News & Updates

KUCHING

12 MARCH 2022

The Sarawak Energy Appointment System, or SEAS, will be activated at all of the utility’s customer service counters at Sri Aman, Sibu Regional Office and Jubli Mutiara, Sarikei on 15 March 2022. In line with Sarawak Energy’s continuous effort to better facilitate customer service, the system enables customers to book an appointment to avoid having to wait in queue.

The system will start to accept bookings for visits starting from 1 April 2022.

From 1 April 2022, walk-ins will no longer be accepted at Sarawak Energy’s Sri Aman, Sibu Regional Office and Jubli Mutiara, Sarikei customer service counters except for matters requiring urgent attention. Senior citizens aged 80 and above, pregnant women and persons with disabilities are exempted and may approach any of the customer service personnel for assistance.

Appointments through SEAS can be made anytime and anywhere by visiting Sarawak Energy’s corporate website (https://www.sarawakenergy.com/customers) under “Sarawak Energy Appointment System (SEAS)” or by scanning the QR code provided below. Customers are required to select their preferred date and time when booking an appointment.

After a booking is made, customers will need to arrive at the premises five minutes before the appointment time. They are also advised to check their e-mail before visiting the counters as appointments can be cancelled due to unforeseen circumstances. If an appointment is cancelled, a new booking needs to be made via the system.

Sarawak Energy would like to remind customers that only those who have received the fully vaccinated status in their mySejahtera accounts are permitted to enter any of Sarawak Energy’s customer service counters.

Ng Shou Fui, Sarawak Energy’s General Manager for Retail said the management has proceeded to implement the SEAS for the three counters following the success of the system’s implementation in 2021 at selected counters.

“We came up with SEAS last year to reduce waiting time and improve scheduling and traffic management at the counters. This initiative was also to safeguard customers by preventing further spread of COVID-19. As SEAS enables us to provide an enhanced customer experience, it also helps reduce the risk to the health and safety of our customers as we manage their service requests at our counters.

“After introducing the appointment system in October and November last year at some of our counters, we found that it has been well-received by our customers. Hence, we will implement SEAS at all our customer service counters in phases and target to complete full implementation within this year,” Ng said.

Meanwhile, Sarawak Energy continues to encourage customers to perform transactions through online services at Sarawak Energy's mobile app “SEB cares” for bill payments and enquiries. Payments can also be made via other platforms such as online banking, JomPay and e-wallets like SPAY GLOBAL and Boost.

With the extension of the Go Paperless Campaign, customers can also enjoy RM2 rebate for 12 months when they subscribe to e-Bill, effective from the billing period upon registration.

For more information, customers can contact Sarawak Energy’s Customer Care Centre at 1300-88-3111 or e-mail customercare@sarawakenergy.com. Alternatively, they may also get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store.

Sarawak Energy Appointment System (SEAS) is accessible via the Sarawak Energy website under ‘Customers’ or by scanning the QR code.

Sarawak Energy’s customer service counter at Sri Aman and Sibu Regional Office