NEWS & UPDATES

KUCHING
23 FEBRUARY 2021

Sarawak Energy’s Kuching Regional Office at Sungai Biawak and customer service counter at Wisma SESCO in Kuching are closed with immediate effect as a safety precaution after three employees tested positive for COVID-19 on Saturday (20 February). Kuching Regional Office will reopen today (23 February) while the customer service counter will reopen tomorrow, 24 February.

The premises have been closed to allow for sanitisation and fumigation. Contact tracing has begun and close contacts will go for the swab test and enter self-quarantine to ensure containment and the safety of their families and household.

The corporation’s staff will operate either from home or from alternative worksites as part of Sarawak Energy’s business continuity plan.

Sarawak Energy will continue to cooperate with and assist the authorities with contact tracing.

Sarawak Energy's measures upon detection of positive cases at its premises include:

• Immediately secure and close its premises for cleaning and sanitisation.
• Have all staff who are considered close contacts take COVID-19 swab test and enter self-quarantine.
• Activate its business continuity preparedness to ensure minimal disruption to operations and services.

Preliminary cleaning and fumigation have been carried out at Kuching Regional Office on Saturday (20 February) and Sunday (21 February) at Wisma SESCO, and this will be repeated for thoroughness. Further sanitisation will be done if deemed necessary.

Both premises will only reopen after all necessary precautionary measures have been taken to ensure the premises are safe.

Customers in Kuching can opt to go to Sarawak Energy’s service counters at Saradise or use the available online services via calling our Customer Care Centre at 1300 88 3111, emailing to customercare@sarawakenergy.com or through Sarawak Energy’s mobile application ‘SEB cares’ which can be downloaded via Google Play Store or Apple App Store or via https://sebcares.sarawakenergy.com.my.

Complying with all directives issued by the State Disaster Management Committee (SDMC), Sarawak Energy has stringent in-house Standard Operating Procedures for all its offices, operation centers and powerplants with highly prudent precautionary measures to help reduce the potential spread of the infection and cooperate with and assist the authorities with contact tracing, and other health measures.

The well-being and safety of our employees as well as the public are top priority and COVID-19 related decisions will be guided in compliance with all guidelines and directives issued by the authorities.