NEWS & UPDATES

KUCHING
6 April 2021

Sarawak Energy’s customer service centres at Bekenu and Permyjaya in Miri are temporarily closed until further notice for sanitisation and fumigation. The closure will not affect meter reading and bill delivery services.

While over the counter services are currently not available at the two locations, customers are still able to perform transactions through the payment kiosks at Permyjaya and Miri’s Urban Transformation Centre (UTC) and can also contact Sarawak Energy customer care executives through the utility’s online services.

Customers are encouraged to use online services by downloading the ‘SEB cares’ mobile application (available in Play Store or App Store) or via https://sebcares.sarawakenergy... for bill payment, to view bill or to report any technical issue and make enquiries.

Payment of bills can also be done via other online platforms such as online banking and JomPay and through e-wallets namely Sarawak Pay and Boost.

Customers may still perform over the counter payments at Miri’s UTC. However, the list of services offered at UTC is limited and new application requests will not be available.

To encourage online transaction and limit face to face interactions to reduce the risk of COVID-19 transmission, Sarawak Energy introduced its e-Bill services earlier this year. Customers who sign up for this convenient service also receive RM2 rebate in their monthly electricity bills for a period of 12 months from when they sign up for the services between 1 January to 31 December 2021. The rebate will be reflected in the next billing upon registration. Customers will no longer receive physical bills.

Registration for e-Bill services can be done either by visiting Sarawak Energy operating customer service centres, self-registration via “SEB cares”, by calling the 24/7 Customer Care Centre hotline at 1-300-88-3111, or via the website at www.sarawakenergy.com.

Customers choosing physical transactions must comply strictly with the COVID-19 Standard Operating Procedures (SOP) without compromise: temperature scanning prior to entry, wearing facemasks at all times, maintaining the appropriate physical distance and sanitising their hands using the sanitisers provided or their personal sanitisers.

To ensure the safety and health of all customers and personnel during this COVID-19 pandemic , all of Sarawak Energy’s customer service counters are sanitised on a regular basis. This may affect operation hours each time this is carried out.