News & Updates

KUCHING, 28 MARCH 2020, SATURDAY: Sarawak Energy is extending the temporary closure of all its customer service counters until 14 April 2020 in compliance with the government’s directive for this second phase of the Movement Control Order (MCO) period.

Critical functions such as the technical teams will remain in operation to ensure continuous electricity supply to all customers.

In the meantime, customers are encouraged to use our online services by downloading the ‘SEB cares’ mobile application (available in Play Store or App Store) or via https://sebcares.sarawakenergy... for billing and meter reading related matters, bill payments, to report any technical issues and make enquires.

During the MCO, it is advisable to keep track of your bills and make prompt payments to avoid accumulation of amount once the order is lifted. Customers can keep track of their bills through SEB cares as well as update their meter reading via the “Make a Report” feature in SEB cares.

Other than SEB cares, payment of bills can also be done through alternative platforms such as online banking via JomPay and e-Wallets like Sarawak Pay and Boost as well as online shopping platforms- Lazada and Shopee.

Payment kiosks located at Kuching (Saradise), Bintulu and Miri customer service centres will be operational from 7am to 7pm daily.

For further enquiries on billing and technical matters, customers can reach Sarawak Energy’s customer care centre at 1300-88-3111 or email at customercare@sarawakenergy.com.