NEWS & UPDATES

KUCHING
17 MARCH 2020

Sarawak Energy encourages all customers to use online platforms to perform transactions over the coming weeks to limit movement and to minimise face-to-face transaction at all customer service counters unless absolutely necessary.

Digital facilities include mobile app SEB cares which can be downloaded from Google Play Store or Apple App Store. Customers can also view their bills, report on technical issues and make enquiries via SEB cares.

Power bill payments can also be done via online banking and e-Wallets; Sarawak Pay, Boost and JomPay.

To cater for customers with no access to digital or online facilities, minimally staffed customer service counters will be open except for the counters at UTC (Kuching, Sibu and Miri) which will close starting tomorrow. Customers opting to conduct their transactions at these centres should try to go after 31 March if possible.

Sarawak Energy’s 24-hour customer care centre remains operational and can be reached at 1-300-88-3111.

Staff and facilities critical to ensure the provision of electricity will continue to operate from their bases while Sarawak Energy’s main offices and subsidiaries will be closed and staff will operate virtually or from home.