NEWS & UPDATES

BINTULU
6 OCTOBER 2020

Multiple cable faults along the 11kV feeder cables to Sarawak Energy’s Kidurong Substation caused an outage and is hampering full restoration of supply to affected customers in the Kidurong area. The cause of the multiple faults is still being investigated.

The outage was first reported at about 10.00pm on Monday, 5 October 2020 and Sarawak Energy’s technical team was immediately deployed to restore supply. Partial restoration was completed within the hour by 10.48pm on the same day. However, some areas continue to suffer outages from intermittent trips subsequently traced to multiple cable faults.

“Our team detected multiple faults along the feeder, and have been at site since Monday night working to restore supply. We are updating our affected customers on the situation and truly appreciate their kind understanding on this. We assure them that we are doing our best to restore power supply safely as soon as we can and apologise for the inconvenience caused,” said Sarawak Energy Bintulu Region Regional Manager, Jabu Ngumbang.

For more information and service updates, customers can contact Sarawak Energy's 24/7 Customer Care Centre at 1300-88-3111 or email to customercare@sarawakenergy.com. Customers can also download Sarawak Energy’s mobile app SEB cares, available on Google Play and Apple App Store for assistance.

Sarawak Energy technicians conducting cable fault locating tests at Depot 6 Substation.