NEWS & UPDATES

KUCHING, 4 September 2019, Wednesday – Underground cable faults at two locations were identified as the cause of the intermittent power outage experienced in Petra Jaya including Gita, Sri Wangi, Astana Housing, parts of Jalan Depo and its surrounding areas on Tuesday night.

The first interruption was reported at 7.43pm and supply was initially restored at 9.10pm through alternative sources. However, another alternative feeder caused another power trip at 9.44pm. The technical team managed to isolate and identify the fault before supply was fully restored at 12.03am.

Investigations showed that both power trips were caused by faulty joints of two underground cables at Jalan Semarak and Jalan Astana, respectively. As at press time, repairs on the damaged cable joints are ongoing.

Western Region Regional Manager Choo Min Chong said Sarawak Energy has identified areas where underground cables are to be replaced and laying of new cable projects planned for the year.

“As part of the annual reinforcement projects, we have scheduled the replacement of cables in these areas which is expected to be completed by the end of this year. Some of the works will also include laying of new cables. Over the implementation of these works, we will ensure extensive preparations are made to minimise interruptions to the customers and take the necessary contingencies,” said Choo.

“We deeply regret the inconvenience caused to our customers on the intermittent outages and will continue to improve our services to our customers,” he added.

To ensure speedy restoration of supply caused by technical issues, customers are advised to immediately contact Sarawak Energy's 24/7 Call Centre at 1300-88-3111 or email customercare@sarawakenergy.com for assistance. Customers can also report outages through Sarawak Energy mobile app “SEB cares” which is available at Android’s Google Play Store as well as Apple App Store for IOS.

Underground cable fault caused outages in several areas in Petra Jaya, Matang, Jalan Astana and its surrounding areas.

Cable joint replacement work at the site on Tuesday night.

Cable joint replacement still ongoing the next day.