NEWS & UPDATES

Make payment only via authorised payment channels

Kuching, November 21, 2017, Tuesday: Sarawak Energy is urging customers to be cautious when receiving telephone calls related to their electricity bills. Customers are also reminded not to allow unauthorised individuals or parties to deduct payment from their bank accounts.

The power utility has received reports of callers pretending to be Sarawak Energy staff threatening disconnection of supply if immediate payment on outstanding bills was not made. Some calls were made to individuals who do not have accounts with Sarawak Energy.

Sarawak Energy would like to remind customers to only make payment through authorised payment channels such as SESCO payment kiosks, customer service counters, SEBcares mobile app, autopay, Pos Malaysia and at the local council counters.

Members of the public who receive suspicious calls are advised to immediately contact Sarawak Energy’s 24/7 Customer Care Centre at 1300 88 3111 or email customercare@sarawakenergy.com.my.