NEWS & UPDATES

KUCHING, 18th FEBRUARY 2016, THURSDAY: Sarawak Energy is constantly innovating for customer service and excellence. As part of this, the state utility today launched its first ever Mobile Application, “SEB Cares”.

Available in three languages English (default), Bahasa Malaysia and Mandarin, the application is designed to make it easier and more convenient for the customer to interface with Sarawak Energy by providing a one stop solution through the convenience of the smart phone.

Once installed, the utility’s various customer services can be accessed including electricity bill viewing, reporting feedback or complaints as well as receiving updates and alerts from Sarawak Energy.

Datuk Torstein Dale Sjotveit, Sarawak Energy Group Chief Executive Officer, launched the mobile application today in conjunction with the corporation’s biannual Leadership Conference at a leading hotel here. Also present were Lu Yew Hung, Sarawak Energy Executive Vice President and Chief Executive Officer of SESCO, Aisah Eden, Executive Vice President of Corporate Services and Yusri Safri, Vice President of Retail.

In his speech, Sjotveit said Sarawak Energy was always looking for ways to enhance their customer experience.  

“We embrace technology and recognise the integral role it plays in helping us achieve our objectives particularly when it comes to reaching our customers. Our Retail team has made great strides in trying to keep up with customer expectation and demand and will continue to explore innovative ways and means to improve customer service experience,” he said.

With SEB Cares, customers now have an additional platform at their fingertips to contact Sarawak Energy anytime, anywhere so that they can:  

o    manage and monitor their electricity bills and account usage
o    check  on billing and metering matters and report on related issues.  
o    Geo-tag and submit photos of an electrical fault or incident – this real time photo-reports with geo-location information can help with faster response time by giving more accurate information to the maintenance team.  
o    report feedback or complaints on Sarawak Energy’s services and facilities such as faulty street lights or slanting electricity poles.
o    receive Real-Time Alerts on a power outage and planned shutdowns.
o    locate the nearest Customer Service Centre.
o    receive  news and updates about Sarawak Energy.

The public can now download the mobile app for free via Apple Play Store (for iOS version 7.0 and above) or Google Play Store (Available for Android version 4.2 and above).

An improved web version is also available for those who want to access these features through the internet. As an extension of the features, customers will also be able to make payment online by June this year.

For enquiries on the Mobile App and other services, please contact Sarawak Energy’s Customer Care Centre at 1300 88 3111.