CONTACT US
CONTACT US.
At Sarawak Energy, we are always keen to know what's on your mind and how we can serve you better. Whether it's a complaint, compliment or a request, we welcome your feedback. Please feel free to drop us a line anytime
FOR TECHNICAL AND BILLING ENQUIRIES, KINDLY CONTACT:
Customer Care Line (Malaysia Only)
1300-88-3111
Fax
+6082-313588
Email
customercare@sarawakenergy.com
Chatbot
Chat with Carina
FOR CORPORATE INFORMATION, KINDLY CONTACT:
General Line
082-388388
Office Hours
Monday to Friday : 8:00 a.m to 5:00 p.m
Fax
082-341063
Customer Service Counter
Find your nearest Customer Service Counter:
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Western Region
Station Operating hours Availability Payment Counter Customer Service Counter Kuching Saradise, BDC Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Wisma SESCO, Petra Jaya Urban Transformation Centre (UTC) at Taman Kereta Monday - Friday
Saturday - Sunday
(Except for Public Holidays)8.00 a.m. - 7:00 p.m.
8:00 a.m. - 5:00 p.m.8:00 a.m. – 7:00 p.m.
8:00 a.m. - 5:00 p.m.Sri Aman Regional Office, Jalan Sim Kim Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Serian Service Sarawak Centre at State Government Office Complex (Serian Division) Monday - Saturday 8:00 a.m. - 5:00 p.m. 8:00 a.m. - 5:00 p.m. Lundu Regional Office, Jalan Blacksmith Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Bau Regional Office, Jalan Dato' Salau Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Siburan Regional Office, Siburan Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Kota Samarahan Regional Office, Kota Samarahan Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Simunjan Regional Office, Jalan Nanas Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Betong Regional Office, Jalan Rentap Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Saratok Regional Office, Jalan Taman Muhibbah Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Pusa Regional Office, Jalan Beladin Trison Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. -
Central Region
Station Operating hours Availability Payment Counter Customer Service Counter Sibu Regional Office, Jalan Deshon Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Civic Centre, Jalan Tun Abg Hj Openg State Agency UTC1, Jalan Bengkel Monday - Friday
Saturday - Sunday
(Except for Public Holidays)8:00 a.m. – 7:00 p.m.
8:00 a.m. - 5:00 p.m.8:00 a.m. – 7:00 p.m.
8:00 a.m. - 5:00 p.m.Sarikei Jubli Mutiara Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Kapit Regional Office, Jalan Temenggong Jugah Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Mukah Retail Office, Jalan Hj Muhd Pauzi Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Daro Regional Office, Jalan Perindah Monday - Thursday 8:30 a.m. - 12:00 p.m.
1:00 p.m. - 4:00 p.m.8:30 a.m. - 12:00 p.m.
1:00 p.m .- 4:00 p.m.Friday 8:30 a.m. - 11:45 a.m.
2:15 p.m. - 4:00 p.m.8:30 a.m. - 11:45 a.m.
2:15 p.m. - 4:00 p.m. -
Northern Region
Station Operating hours Availability Payment Counter Customer Service Counter Bintulu Town Square Bintulu
Monday - Friday 8:30 a.m. - 4:00 p.m. 8:30 a.m. - 4:00 p.m. Miri
Bandar Baru PermyjayaUTC Miri at Pejabat Majlis Bandaraya Miri Monday – Friday
Saturday - Sunday
(Except for Public Holidays)8:00 a.m. – 7:00 p.m.
8:00 a.m. - 5:00 p.m.8:00 a.m. – 7:00 p.m.
8:00 a.m. - 5:00 p.m.Limbang Regional Office, Jalan Ricketts Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 3:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 3:00 p.m. 2:15 p.m. - 4:00 p.m. Marudi Regional Office Marudi Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 4:00 p.m. 2:15 p.m. - 4:00 p.m. Lawas Regional Office Lawas Monday - Thursday 8:30 a.m. - 12:00 p.m. 8:30 a.m. - 12:00 p.m. 1:00 p.m. - 3:00 p.m. 1:00 p.m. - 4:00 p.m. Friday 8:30 a.m. - 11:45 a.m. 8:30 a.m. - 11:45 a.m. 2:15 p.m. - 3:00 p.m. 2:15 p.m. - 4:00 p.m.
Power Theft
If you suspect anyone involved in stealing electricity, please report to our hotline 082-443535 or email us at customercare@sarawakenergy.com
ADDRESS:
Sarawak Energy Berhad
Menara Sarawak Energy,
No. 1, The Isthmus,
93050 Kuching,
Sarawak, Malaysia.