CUSTOMER SERVICE

To make a new application for electricity supply, we advise you to hire a registered contractor, who will assist you with your application.

You will require the following documents for your application:

• Completed AC01 Application Form
• Photocopy of NRIC
• Registered Sales & Purchase Agreement / Land Title / Tenancy Agreement / Offer Letter Memorandum of Transfer (wherever applicable)
• Consent Letter from Partner (if any)
• Business Registration Document (if registered under a company name)
• Company stamp (if registered under a company name)
• You can also apply for new application for electricity supply online here.
  

To terminate an existing account, you must surrender your original deposit.

If the original receipt is lost:

• The registered customer must sign a Letter of Indemnity, affixed with Stamp Duty (RM10.00 per contract).
• In any other complex cases, or if the particulars do not match against the record, a Statutory Declaration is required.
• Any request on behalf of a registered owner who is deceased, a Statutory Declaration and Letter of Administration must be provided.

• You are required to change the name on the contract as soon as you buy or rent the premises.
• You are also required to settle any outstanding bills.
• For premises that have been vacant for more than one year, you are required to do an internal wiring testing. You may engage any of our registered internal wiring contractors to administer the testing.

You may approach any of our Customer Service Counter or contact our Customer Care Centre to submit the following documents:

• Photocopy of NRIC
• Registered Sales & Purchase Agreement / Land Title / Tenancy Agreement / Offer Letter Memorandum of Transfer (wherever applicable)
• Consent Letter from Partner (if any)
• Business Registration Document (if registered under a company name)
• Company stamp (if registered under a company name)

DISCONNECTION
Please walk-in to any one of our Customer Service Counter, or contact our Customer Care Centre, to request for a disconnection.

The following documents will be required:

• Customer Request Form
• Contract account number
• Copy of NRIC

Note:

• The request form can only be signed by the registered customer.
• The premises must be vacant.
• You must provide safe access to the meter so that our technician can obtain the last meter reading and inspect the meter before disconnection.
• The customer or a representative must be on site during disconnection.
• You are advised to set an appointment for the disconnection.

RECONNECTION
You can request for a reconnection at any one of our Customer Service Counter, or by contacting our Customer Care Centre.

Note:

• To request for a reconnection, payment for any outstanding bills must be made before 3pm on that day, and proof of payment must be provided if the payment was not made at the Customer Service Counter.
• Reconnection time is as follows:
  • Kuching: 5pm-8pm
  • Miri: 5pm-8pm
  • Other areas: Before 5pm

WITHOUT METER

Please engage one of our registered internal wiring contractors and submit the following documents to our Customer Service Counter:

• AC01 Application Form (to be filled by customer or contractor)
• Land Title / Tenancy Agreement / Sales & Purchase Agreement
• Copy of NRIC (For companies, please provide copy of the Director's IC)
• Trade License, Form 44 and Form 49 (for companies)

WITH METER

Please engage one of our registered internal wiring contractors and submit the following documents to our Customer Service Counter:

• AC01 Application Form (to be filled by customer or contractor)
• Land Title / Sales & Purchase Agreement / Memorandum of Transfer
• Copy of NRIC (For companies, please provide copy of the Director's IC)
• Trade License, Form 44 and Form 49 (for companies)

There are two scenarios in which you might apply for temporary electricity supply:

1. Temporary premises such as site offices, showrooms, or show houses, where electricity is required to operate and there is no permanent connection to the premises.

2. Permanent premises such as large commercial centres, high-rise buildings (offices, hotels, condominiums, etc.) and housing developments, for the purposes of inspection and testing of internal wiring—not for commercial operation.

TEMPORARY SUPPLY TO TEMPORARY PREMISES

• In this case, the application procedure is the same as with a normal application; customers must submit their Application Form (AC01) through SESCO-registered Electrical Installation Contractors (EIC) or Electrical Consultants, and attach required supporting documents to SESCO. Please refer to the checklist of standard required supporting documents.
• The temporary supply application does not require the submission of an Occupation Permit (OP) or any letter of consent from Councils.
• Temporary supply will be given after internal wiring testing results are submitted to and accepted by SESCO. All relevant charges such as Connection Charge and Collateral Deposit must be pair prior to meter installation. The meter is installed to measure the electricity consumption. Customers will receive monthly energy bills as usual.
• The 'Contract for Supply of Electricity' must be signed by the customer and by SESCO. The contract validity period, as well as the duration of temporary supply, will follow these conditions:  a. Maximum 3 years for site office or temporary structure. b. Maximum 1 year for showroom or show house.
• The customer must sign an 'Undertaking Letter for Temporary Electricity Supply' to agree that, should the Council make a later decision that the temporary premises are illegal, the signed 'Contract for Supply of Electricity' shall be null and void, and the temporary supply will be disconnected.

TEMPORARY SUPPLY TO PERMANENT PREMISES FOR INTERNAL WIRING INSPECTION AND TESTING PURPOSES

• To apply for temporary supply to permanent buildings for internal wiring inspection and testing, SESCO-registered Electrical Installation Contractors (EIC) or Electrical Consultants must sign and submit the 'Undertaking Letter for Temporary Supply for Internal Wiring Installation Testing' (Form CCS/A20) to SESCO.
• The application does not require the submission of an Occupation Permit (OP) or any letter of consent from Counsils.
• All other relevant requirements and charges must be duly completed and paid prior to energizing or connecting the electricity supply.
• The duration of temporary supply for internal wiring inspection and testing purposes is defaulted to 1 month from the date of energization of electricity supply. During this period, contractors will have ample time to carry out site inspection with local authorities, utility agencies, and Jabatan Bomba—in order to obtain an Occupation Permit for the premises. A meter will be installed to measure electricity consumption during the given period of temporary supply.

If you wish to conduct Internal Wiring Testing on your premises, please contact any of our authorised-to-test, registered Internal Wiring Contractors.

• Please contact our Customer Care Centre or walk-in to one of our Customer Service Counters to request for a meter testing.
• The contract account number will be required.
• If the meter is accurate, a meter testing fee of RM10.00 will be charged.

• Application Form (AC01)
• Circular: Standardisation of Rate for Collateral Deposit Charges
• Change of Name (Individual/Residential). Click here to download the checklist.
• Change of Name (Company/Business). Click here to download the checklist.

Temporary Supply

• Checklist: Supporting Documents for Temporary Supply
• Undertaking Letter for Temporary Supply

Register as an Electrical Installation Contractor

• Form: Registration as a SESCO Registered Electrical Installation Contractor
• Form: Registration as a SESCO Registered Electrical Installation Contractor (for existing SESCO-Registered Electrical Installation Contractos)
• Checklist: Documents for Registration/Renewal as Electrical Installation Contractor

PAYMENT OF COLLATERAL DEPOSIT

• Collateral Deposit charges are standardised to a flat rate based on the type of premises, type of meter, and type of ownership of the premises. View the Collateral Deposit Rates table here.
• For Collateral Deposits below RM5,000, payment shall be made in cash or credit.
• For Collateral Deposits that exceed RM5,000, customers may opt to provide security in the form of a banker's guarantee.

REFUND OF COLLATERAL DEPOSIT

When requesting for termination of supply and a Collateral Deposit refund, please provide the following supporting documents:

• Customer's NRIC
  • The name stated in the NRIC must match with the registered customer's name in the SAP.
  • For accounts registered under a company's name, an employee must sign on behalf of the company and present his/her NRIC.
  • For each request, a photocopy of the NRIC must be submitted together with either a contact number or a postal address.
• Letter of Administration (LOA) if the registered customer is deceased; produced by the representative.
  • A LOA must be produced by a representative, for legal beneficiary verification.
  • Customer Service Counter staff must ensure that the relevant premises are stated clearly in the LOA.
• Statutory Declaration (or Surat Akaun) – can be made at the Commissioner of Oath office or District Office, and must be produced if:
  • The registered customer is deceased and the LOA is not available.
  • The registered customer's details (such as name or NRIC number) registered in the SAP do not match the details in his/her NRIC.
• Letter of Undertaking (LOU)
  • This must be duly completed and signed by new customers who wish to retain and use the existing meters.
• Police report
  • If the customer wishes to submit a claim that the meter has been lost, burnt or damaged, a police report must be obtained to support the claim.

REVISION OF COLLATERAL DEPOSIT

You may download the Revision of the Collateral Deposit form here.

• A Connection Charge is the amount to be paid by a customer who requires a new connection or a change in their electricity supply.
• It is applicable to all overhead and underground systems up to 33kV.
• The Connection Charging Methodology is based on the classification of the premises into one of the four (4) categories:
  • Category 1 – Individual (Residential)
  • Category 2 – Housing and Shophouse Developments
  • Category 3 – Other Individual and Development
  • Category 4 – Temporary Supply
• The methodology is then further classified into Normal (SESCO) Project or Turnkey Project.
• For a Normal Project, the connection charges may consist of Per House Fee, Installation and Material Costs, Capacity Charges and Meter Fee where applicable.
• For a Turnkey Project, the connection charges may consist of Administration Fee, Testing Fee, Capacity Charges, Controlled Items and Meter Fee where applicable.
• The amount chargeable is based on the Schedule of Rate published in the guidelines and Least Cost Technical Design (LCTD).
• Connection Charges are valid for a period of six (6) months from the release date.
• Where the customer and/ or local authorities requires and/ or requests implementation of additional features (Enhanced Scheme), the additional cost incurred shall be borne by the customer.
• SESCO Contributions
  • Discounted Meter Fee of RM70 and waiver of Capacity Charges for the following (with an applied load not exceeding 2kVA per unit):
    • Residential houses
    • Longhouses
    • Residential houses built under relevant Government assisted scheme
    • Low cost and low cost-plus housing units
    • Resettlement Scheme area
  • Installation Cost capped at RM 500 (excluding meter fee) for Category 1 (Individual (Residential)) applicants for work scope involving:
    • Single phase service line with/ without belian riser only
    • Built up area not exceeding 755sq-ft (based on the size of Spektra Medium or any such requirements as declared by the Authorities)
    • Load not exceeding 2kVA per unit
  • Contributions to community halls and religious premises are subject to eligibility criteria as stated in Sarawak Energy’s policy.
• Subject to the conditions as stipulated in the Connection Charges Guideline, customers can request for a refund of the following:
  • Value of removed transformer for turnkey project
  • Value of removed equipment for temporary supply
  • 50% of contribution for development of 33kV Asset
• All connection charge bill must be paid on or before the payment due date; failing which, the bill will not be accepted for payment and the amount will be subject to revision.
• The amount after the revision may vary depending on the published Schedule of Rates on the day of calculation.