BALEH HEP GRIEVANCE MECHANISM

  1. Introduction

    • This grievance mechanism guidelines will demonstrate how stakeholders can file their concerns or complaints related to the Baleh Hydroelectric Project.
    • The objective of the grievance mechanism is to ensure comments, feedback and grievances are addressed in a fair, transparent and timely manner in line with international best practices.

  2. Filing Grievances through a Grievance Form

    You may obtain a hard copy of the Baleh HEP Grievance Form at the following locations:
    • Baleh HEP Project Site Office
    • SESCO Regional Office in Kapit
    • Sarawak Energy CSR Office, Kapit
    • Menara Sarawak Energy, Kuching (Baleh HEP Project Services team)
    • Bukit Mabong District Office
    • Labour Department Kapit

    Fill in the form and submit it to the in-charge administrative officer for processing.

    Please allow three (3) to seven (7) working days for us to log the filed grievances into our system. The Baleh HEP Grievance Mechanism Administrators will contact you once grievances are successfully recorded.

  3. Filing Grievances through Email:

    You may file or lodge your grievances by sending us an email at Baleh.hydro@sarawakenergy.com. Kindly include the following information:

    • Name
    • Contact number (mobile/office/home)
    • Address
    • Details of grievance

    Please allow three (3) working days for us to log the filed grievances into our system. The Baleh HEP Grievance Mechanism Administrators will contact you once grievances are successfully recorded.

  4. Filing Grievances through the Helpline

    You may contact Baleh HEP Grievance Mechanism Administrators through our helpline at +6019 882 8641 to report any grievances.

    • Helpline Operating Hours: Monday to Friday, 8:00am to 5:00pm
    • Available for phone calls, text messages (SMS) and Whatsapp

    Please allow three (3) working days for us to log the filed grievances into our system. The Baleh HEP Grievance Mechanism Administrators will contact you once grievances are successfully recorded.

  5. Baleh HEP Grievance Mechanism Administrators

6. Grievance Process

7. Grievance Flowchart